Frequently Asked Questions
General Enquiries
Do You Provide Full or Half Sponsorship for my College, School, University, Corporate Company, etc?
We regret to inform that we are unable to provide full or half sponsorship at this point in time. We are sorry about that.
If I Buy a Lot of Items in Bulk, Can I get a Free Gift?
We regret to inform that we are unable to provide free gift.
Do You Give Out Free Sample? I Like a Certain Item, Can You Give Me One Sample to Show My Family, Fiance?
All Samples can be purchased at retail price. We are unable to give free sample as all items are inventory listed in our database. You can purchase the sample and once you have confirm your order with us, you can send back the sample in good condition and we will refund you the sample purchase paid earlier. Take note that sample has to be in good condition to receive the full refund. It is only fair to us because if the returned sample is broken or incomplete or damage, we cannot resell it any longer.
What is the currency used?
All prices listed on www.weddingcottageonline.com are quoted in Malaysian Ringgit (MYR) or locally known as Ringgit Malaysia (RM).
Ordering
How do I place an order?
You are most welcome to visit our retail store to view the products during shop operating hours. If the product is available in our retail showroom, you can cash & carry it back. If the item is not available at our retail store but it is at our warehouse located outside of the Klang Valley, we can arrange to have it deliver to our retail store within three (3) to five (5) working days. If the item is out of stock, we can order it for you. Lead time for all Pre Order is approximately 4 to 8 weeks. Place your order early to enjoy early bird discount.
What if I am not in Kuala Lumpur or Selangor area? How then do I place an order?
Let us know which product you would like to have and Whatsapp your enquiries/orders to +6012690 0439 or Email to [email protected]. We will check whether the product(s) is available or require pre-order. If we need to order the item, we require approximately 4 to 8 weeks for the item to arrive.
Can I place orders by phone?
Yes, you may place your orders online or by phone (whatsapp)! Our customer service personnel are available Monday through Saturday 10:00 am to 5:00 pm via Whatsapp +6012-6900439 / 0539 to place any orders or to answer your questions.
Do you have a minimum order requirement?
Wedding Cottage has no minimum order requirement for most of our door gifts except Personalised item where there will be a minimum quantity order required. Please check the respective product information pages for details.
Do you offer samples?
You can order most of our item in quantities of one with the exception of personalized, edible or items sold in a set. You will be charged the unit retail price of the product sample(s). Quantity discount starts at 20 pieces and above. Courier/Shipping charges depends on location. We use GD Express to deliver our items. Please click HERE to read about courier/shipping information.
How long does it take to receive my order?
Delivery depends on stock status of each individual product, therefore please check with us on the stock availability before confirming your order as some products runs out faster than others or that item may be temporary out of stock.
Most orders leave our showroom within 3 - 5 business days (not including weekends) from the date of full payment received. Please estimate another 2 - 3 days for delivery time (Peninsular Malaysia). For outside Peninsular Malaysia, example East Malaysia, Brunei, Singapore, Indonesia, Australia etc, please allow additional days due to clearance of Custom of Country's origin & destination which is beyond our control.
In few cases, there may be additional delivery charges & we will communicate with you regarding payment prior to order being processed. These cases are:
- Where:your delivery location is classified as a remote location by our shipping/courier partners, or
- The package weight is relative high resulting in exceedingly higher delivery costs that estimated earlier.
- Sometimes due to back log and busy seasons (e.g Major Public Holidays), your parcel might take a while to process and also takes longer time for our couriers to deliver. Please note that our Estimated Time of Delivery (ETA) are those provided by our courier companies and are not a guarantee of delivery times.
- Please be advised that all revisions of address / parcel redirection after order is dispatched are not possible. Kindly make sure your delivery address are correct before securing your order.
- Courier companies are unfortunately not able to deliver at your specific times/hour of the day as they follow a daily prepared delivery schedule, thus this request is outside of our control.
How do I change or cancel my order?
Once purchase order has been issued and the items has been ordered from our overseas factory, we regret that no refund can be made. We do hope you understand as once the item is shipped, we are unable to cancel the order as it is only fair to us as we have paid for the items on behalf to the overseas supplier and the product is on its way to Malaysia by ship.
Do the products come assembled?
Some products do not come pre-assembled. However do not let this minor detail deter you from buying your favourite product. We are more than happy to assist you with the assembling process with a small labour charge for each product based on your quantity.
Do You offer Personalised items?
Yes, we have a wide range of personalized and customized products. Feel free to send us your own design and we will assist you in preparing your unique gift. If you do not have any ideas at hand, just let us know what you have in mind and we will design it for you. Design fee for our in house designer is RM 80.00 only which is the cheapest and lowest in the entire Malaysia. Design fee can go up to RM 150.00 to RM 300.00 as we have surveyed.
Can I Pre-order a product that I like from your website?
Yes, we can order any product that you see in our website. Lead time for pre-order items is between 4 - 8 weeks. Do order early to take advantage of our early bird discount.
Payment Options
Wedding Cottage accepts the following payments:
- Cash: Accepted in retail store for all payments
- Online Bank Transfer:
- 3rd party transfer accepted for all payments.
- Giro Interbank transfer only accepted for deposit payment only. Full payment or balance payment to be made 3 working days before collection of items at the retail shop or courier to your destination.
- Cheque: Accepted for deposit payment only. For balance payment, to do instant online bank transfer to our Wedding Cottage CIMB account.
- Credit Card: We regret to inform that we do not have credit card terminal at the retail shop at this point in time. We do apologize for the inconvenience caused.
1. Cash: Accepted in retail store for all payments.
2. Touch & Go, Grab Pay & Boost App
3. Cash Transfer online:
- 3rd party transfer accepted for all payments.
- Giro Interbank transfer only accepted for deposit payment only at retail store. Full payment or balance payment to be made 3 working days before collection/delivery date
5. Credit Card: No credit card machine available at retail store
Bank Account Details:
Bank: Maybank Berhad
A/C No.: 5623 0260 8298
A/C Name: Wedding Cottage Online
(Note: The name "Wedding Cottage Onli will be display on the screen due to insufficient space).
Please enter [email protected] as 3rd party email address.
Kindly let us know by contacting us via Whatsapp (+6012-6900439 / +6012-6900539) or Email to [email protected] once payment is made together with the information below for easy reference.
i). Order reference no. (if any)
ii). Your name and contact no.
iii). Payment amount and indicate if cash or cheque.
iv). Date and time of bank in (A screenshot of the transaction will help greatly)
v). Cheque number if payment by cheque
Please note that we will only process the order after the cheque is cleared or cash is deposited and reflected in the bank account.
Courier/Shipping Information
Courier/Shipping charges are based on the weight of the products ordered. To determine the cost of the courier/shipping, kindly contact us. Most orders leave our showroom within 3 - 5 business days (not including weekends) from the date of full payment received. Please estimate another 2 - 3 days for delivery time (Peninsular Malaysia). For outside Peninsular Malaysia, example East Malaysia, Brunei, Singapore, Indonesia, Australia etc, please allow additional days due to clearance of Custom of Country's origin & destination which is beyond our control.
In few cases, there may be additional delivery charges & we will communicate with you regarding payment prior to order being processed. These cases are:
- Where:your delivery location is classified as a remote location by our shipping/courier partners, or
- The package weight is relative high resulting in exceedingly higher delivery costs that estimated earlier.
- Sometimes due to back log and busy seasons (e.g Major Public Holidays), your parcel might take a while to process and also takes longer time for our couriers to deliver. Please note that our Estimated Time of Delivery (ETA) are those provided by our courier companies and are not a guarantee of delivery times.
- Please be advised that all revisions of address / parcel redirection after order is dispatched are not possible. Kindly make sure your delivery address are correct before securing your order.
- Courier companies are unfortunately not able to deliver at your specific times/hour of the day as they follow a daily prepared delivery schedule, thus this request is outside of our control.
Return & Exchanges
What do I do with damaged, defective or missing products?
Before sending out the items, we will thoroughly go through every single product to check the condition of it. Once the item is handed to the courier/shipping company, we cannot be held responsible on the actions of the courier/shipping staff on how they handle the parcel(s). We will do our utmost best to inform them to handle with care as well as labeling/writing the word "Fragile" on the box but please note that we cannot be responsible for any damage, broken items, missing parcel or edible items being melted during the courier/shipping company's possession.
Packing box is normal carton box with bubble wrap for glasswares and edible items such as chocolates. We are unable to replace the item or do a refund due to the courier/shipping company's own negligence.
Note: Wedding Cottage Malaysia is not responsible for missing package(s), damage & broken item(s), missing parcel(s) or edible items melted resulting from errors made by the shipping carrier.
How Do I Cancel My Order?
Once purchase order has been issued and the item ordered from our overseas factory, we regret that No Refund Can Be Made should you wish to cancel the order. We do hope you understand as once the item is shipped, we are unable to cancel the order as it is only fair to us as we have paid for the items to the overseas factory on behalf of your good self using the first initial deposit you have made and the product is on its way by ship to Malaysia.
Privacy Policy
The Wedding Cottage Malaysia is committed to protecting the privacy of our customers and using information responsibly. Please be assured that The Wedding Cottage Malaysia truly respects your privacy. We live by the motto “Do unto others, as you want others to do unto you”. Any personally identifiable information we collect from you is used to help us communicate with you and is never ever sold or disclosed to outside third parties. We are very against revealing information to outside third parties.
Please click HERE to read our Privacy Policy.
